Refund policy

Refund Policy

Last updated: September 19, 2026

At Gray's LPS and Oddities, we want you to be happy with your purchase. If there is a problem with your order, please contact us and we'll do our best to make it right.

Damaged or Defective Items

If your record arrives damaged, defective, or otherwise not in the condition described on the product listing, please contact us within 7 days of delivery.

Please include:

* Your order number

* A description of the problem

* Clear photos of the item and packaging

We may request additional information or photos to help us determine the best resolution.

If an item was damaged during shipping or arrived defective, we may offer a replacement, refund, or another appropriate resolution depending on the circumstances and availability.

 

Incorrect Items

If you receive an item that is different from what you ordered, please contact us within 7 days of delivery. We will work with you to correct the order.

Returns

Because vinyl records and collectible items can be sensitive to handling and condition, returns are considered on a case-by-case basis.

Items must be returned in their original condition and packaging unless the item arrived damaged or defective.

Return shipping costs may apply to returns that are not the result of an error on our part or an item arriving damaged or defective.

Please do not send an item back without contacting us first.

Non-Returnable Items

Certain items may not be eligible for return, including items that have been opened, used, damaged after delivery, or altered by the customer.

Any item specifically identified as non-returnable on its product listing is also not eligible for return except where required by applicable law.

Refunds

Once an approved return or refund is processed, the refund will be issued to the original payment method.

Please allow your payment provider or financial institution additional time to process the refund and return the funds to your account.

Sale Items

Unless otherwise stated on the product listing, sale items are subject to the same return and refund guidelines described in this policy.

Contact Us

If you have a question about a return, refund, damaged item, or order, please contact us at:

savannah@grayslps.com

Please include your order number so we can assist you as quickly as possible.

Gray's LPS and Oddities reserves the right to update this policy as the store grows. Any changes will be posted on this page.